Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoI had the most appalling encounter at the leasing office on Saturday July 18, at 4pm. I came in with my sister nephew and we found Cindy, who would not even look up from the computer to address us. When she finally asked us how she could assist us and I began to speak, she immediately yelled whilst still looking at her computer screen , We do not have ADU here . I calmly said I was not asking you for an ADU. She then said what did you want My sister addressed the rude comment immediately and asked her if she told us about ADU due to our race. I asked her if the property has 1 bed den or 2 bed, and she told us the earliest available unit was in september. She seemed extremely bothered by our presence. She then dismissively gave us an info sheet told us to check the website for information on the units. She did not even do client intake as is customary in the industry. I will be reporting this to the fair housing authority as such conduct is completely unacceptable.
response from property -Hi, Lee. Thank you for taking the time to share your experience. My name is Nina, and I am the new Community Manager at Alister Falls Church. I’m sorry to hear that your visit to our community left you with these concerns. We take feedback regarding the experience provided by our team seriously and want every prospective resident and guest to feel welcomed and treated with respect. I would appreciate the opportunity to speak with you directly to learn more about your experience and discuss your concerns further. Please feel free to contact our leasing office and ask for me directly. I look forward to connecting with you. Nina - Community Manager
|Recommended: NoDownhill — -Too many Mice
-Parking is bad in the winter
-Utilities and fees have been increasing and the total will be 300 a month at minimum now
-interior was “renovated” ar one point, but man, it was a cheap job.
-when renovating they obviously did not try to account for mice being able to get in through just about, EVERYTHING
Thank you for sharing your feedback. We're sorry to hear your experience has not met your expectations. We'd appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our leasing office at your convenience. Thank you for helping us improve. - Alister Falls Church Management
|Recommended: YesBig shout out to Benny Best customer service .
Thank you, Elsa, for your kind words! We're thrilled to hear Benny provided you with excellent customer service. We'll be sure to share your shoutout with him—recognition like this means a lot to our team. Thank you for choosing Alister Falls Church! - Alister Falls Church Management
|Recommended: NoGood Amenities and Unite — Charges for utilities are shared. Parking is bit uncomfortable and mostly full.
Noise proof can be improved.
Good Ameneties , Maintanence and office staffs are always helpful and kind
Dear Akhil - Thank you for your 4-star rating, and feedback about your positive experience with our team here at Alister Falls Church. We understand your concerns about the parking situation at night and are taking measures to monitor unauthorized vehicles through our towing vendor to maximize availability for our residents. If you need anything else, or would like to discuss any of your concerns feel free to reach out at 703.506.3644 or [email protected]. - Warm regards, Raquel Centeno-Kim (Community Manager)
|Recommended: YesExcelente. — ⭐️⭐️⭐️⭐️⭐️
Hi Mayra, thank you for your 5-star review! We’re thrilled to hear that your experience with us has been positive. We appreciate your feedback about the parking and will certainly consider it for future improvements. If there’s anything else we can assist with, please let us know.
Warm regards,
Raquel Centeno-Kim, Community Manager
|Recommended: YesOne year — I want to say some areas definitely can be improved. Please let residents know not to trash everywhere.
Hi Bridgette,
Thank you for sharing your feedback!
If you do see trash not being disposed of properly, please let us know at your earliest convenience so we can have the team address that as soon as possible and also address that with the individuals responsible.
Thank you!
William Leigh Hall
Community Manager
|Recommended: YesA community of Excellence — I had communicated with multiple condo communities prior to Alister. None were as helpful, cooperative, responsive as Alister was. Alister staff, especially Morgan and Cindy, as well as everyone who works here, are exceptional. They helped me fill out my application, were very quick to process it, and were very welcoming and warm when I moved in. The apartments are exceptionally clean and modern. The community amenities are all sparkling. The community is very safe and secure, and all common areas are constantly being serviced and taken care of. This community offers a truly wonderful home environment. I cannot emphasize enough how wonderful the staff are. It is a privilege to call Alister home
Shereen,
Thank you so much for taking the time to provide your feedback. I am happy to hear that our team was able to deliver a fiver star experience to you and that you are enjoying your home and what Alister Falls Church has to offer. I will be sure to share this feedback with them.
Please contact us at 703.506.3644 should you need anything on our end.
Regards,
Morgan Miller, Community Manager,
Alister Falls Church
|Recommended: YesLove this place — Best place to live. I have recommended this place to my friends
Karina,
Thank you so much for taking the time to provide your feedback. We are happy to hear that you are enjoying your home here at Alister Falls Church.
Please contact us at 703.506.3644 should you need anything on our end.
Regards,
Morgan Miller, Community Manager,
Alister Falls Church
|Recommended: NoN A — N A
Hi Premchit,
Thank you for taking the time to submit a review of your experience here at Alister Falls Church. We strive to make sure that everything is perfect for you and your home and it seems like we missed the mark.
I would like to speak with you regarding your experience and learn how we can better tend to your needs. Please call me at 703.506.3644 so we can set up an appointment and address your concerns as soon as possible.
I appreciate your time and thank you again for your input.
Regards,
Morgan Miller, Community Manager
|Recommended: YesGreat community — Silent community and neighbors and i just enjoy living here
Hamid,
Thank you for taking the time to express your overall experience here at Alister Falls Church. We are glad to hear that you are enjoying your residency here at the community and should you ever need anything, please feel free to call, stop by or email us and we will be more than happy to asssist.
Regards,
Morgan M
Community Manager
|Recommended: YesAPT301 — Overall rating is good , I like this place
Hi Abhishek,
Thank you for taking the time to provide your feedback. We are glad to hear that you are happy with your home here at Alister Falls Church. If there is ever anything you need on our end, please feel free to contact us at your convenience. We can be reached at 703.506.3644 or [email protected].
Regards,
Morgan M, Community Manager
|Recommended: YesMuy buena atencion gracias abie.
Realmente apreciamos que se tome el tiempo para compartir su calificación con nosotros. Esperamos verte de nuevo pronto
|Recommended: YesReview — Awesome service and friendly staffs Only thing is you hear through walls, other than all is good 👍…Thanks for everything
Thank you An for sharing your valuable feedback. We really appreciate it. -Avril Dunkley, Community Manager
|Recommended: NoThis property make you a bunch of promises put in false completed work orders and have plenty of mice. Parking sucks.
Thanks so much for bringing this issue to our attention and please let me apologize for the unacceptable way in which you’ve been treated.
Keeping our customers happy is our number one priority and I’d like to ask you for another chance to retain your custom.
Please give me a call at 703-506-3644 or we can reach out to you if you prefer at a time convenient for you.
Sincerely,
Avril Dunkley | Community Manager
|Recommended: YesThank you Stephanie for your service by helping us to rent a one bedroom today at Alistair Fallschurch property you have been more than helpful and you were Above Beyond thank you so much and have a beautiful day
We are so glad your experience with us at Alister Falls Church as been a pleasant one. Thank you for taking the time to share your wonderful comments. -Avril Dunkley, Community Manager